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FAQ: Frequently Asked questions
- THE APP DOES NOT CONNECT TO THE SERVER:
Try turning off and restarting the modem, even if it does not connect after rebooting, try setting the region to Asia instead of Europe. - THE APP CONNECTS TO THE SERVER BUT DOES NOT FIND LINKABLE WIFI DEVICES: Follow the tutorial on how to activate the WIFI function on your device here, and check the key combination here.
- THE APP DOES NOT CONNECT TO THE DOMESTIC ROUTER: Some rental Router models are blocked by telephone companies by default, check with your provider if your router is enabled to receive external connections and your internet subscription includes a static IP (necessary for connections outside of home).
- I CAN CHECK MY AIR-CONDITIONER WHEN I AM AT HOME BUT NOT IF I AM OUT: Please refer to point (3) and check with your internet provider if your subscription includes a static IP (required for out-of-home connections).